New Tekumo Features 01/06/2025
WORKFLOW Sourcing (SRC) Stage: Auto Dispatch(AD) step o Changed the statuses under the AutoDispatch (AD) step to the following: - NotStarted (white) - Started/Running(yellow) - Completed/Successful(green) - Failed (red) - Terminated (grey) o Automated the Auto Dispatch (AD) step to the following: - When Auto Dispatch(AD) is marked as Started/R...
New Tekumo Features 03/26/2025
New Tekumo Features 03/26/2025 | Updated 03/27/2025 NOTIFICATIONS Improved the UI of certain notifications for unread Messages and incomplete Internal Tasks Disabled the 26-hour notification that was being sent to Pomeroy whenever the (SCC) step was purple INTERNAL TASKS For Internal Tasks that are past their due date, they will turn pink. The pi...
New Tekumo Features 11/26/2024
New Tekumo Features 11/26/2024 MESSAGE IMPROVEMENTS Messages can now be marked read or unread manually by ANY user o Keep in mind that messages will no longer be marked as “read” automatically o Messages can be marked read/unread by clicking on the message icon shown below Added multi-selection checkboxes to the left of each message. When multip...
New Tekumo Features 11/12/2024
New Tekumo Features 11/12/2024 | Updated 11/21/2024 WORKFLOW CHANGES Changes to Assigned and Sourcing Stages Removed the ASN stage The new SRC stage now has 2 steps under it: o Auto-Dispatch (AD) and this step will have the following statuses: - Not Started = White - Manually Started =Yellow - Started/Running =Green - Failed = Red o Assigned ...
New Tekumo Features 07/17/2024
New Tekumo Features 07/17/2024 PURCHASE ORDERS & QUOTES (Vendor and Invoice Tabs) Added Purchase Orders (POs) andQuotes to the Vendor and Invoice tab in order to keep track of all relevantattachments and values on the WO o POs now appear on the Vendor tabwhere we can see the following: § PO Number is underthe “Name” column - Frodo § PO amount i...
New Tekumo Features 12 14 23
Done Order Details and Invoice changes Reformatted SLA Root Cause so that the delay reason and time appear below on separate lines Before After Hid the "Location Group" field from Ul as this is not being used by the OPS team Invoice Tab Removed the line for "Level: Customer Level (RURAL)" from all Billing Rate cards Customer Portal Customers can ...
New Tekumo Features 10 24 23
Done TekCloud Added "Labor Total" column Customer_users won’t be able to edit Custom Fields without admin verification If the customer doesn't have permission to edit any of the listed Custom Fields on an order, they will see the following message letting them know why they can’t edit those custom fields Shipment Details card will now have an ET...
New Tekumo Features 10 03 23
Done “Customer Due Date” and “Customer Arrival Date” – Added two new customerspecific due dates so that the customers don’t change our SLA or Arrival dates. Both fields are optional and will be blank until the customer manually enters a value there Note: Our Arrival Date & Time will be hidden in the customer order input. Once the order is crea...
New Tekumo Feature 08-30-2023 Frodo
New Tekumo Features 08/30/2023 Done Re-worded the email body for Provider's Closing Notes Before After Customer Due Dates – When customers are creating a ticket, they can fill out their own due dates on these orders. The purpose of this is that so that customers don't change the automated due dates that are managed by Tekumo dispatchers. The d...
New Tekumo Features 08 30 23
Done Customer Portal - Show "Site Completed" Re-worded the email body for Provider's Closing Notes Before After Customer Due Dates – When customers are creating a ticket, they can fill out their own due dates on these orders. The purpose of this is that so that customers don'...
New Tekumo Features 08 11 23
Done Modified the "Site Completed" tick to the following: Yellow circle = From ticket creation until the SC step has been marked or a child order has been completed/canceled The original flow will remain the same. Example: If Child order #2 completed the site, then it will have a Green tick, while the parent order and child #1 will have orange tic...
New Tekumo Features 12 30 22
Done Customer portal updates When the customer puts in a request to edit any of the cards on a ticket, and that request is denied, they will receive a message, an email, and the work order will be marked as the following: They will see the reason for the denied request when hovering over the "X" mark They will receive a message with the reason for ...
New Tekumo Features 12 15 22
Done Customer portal updates When the customer puts in a request to edit any of the cards on a ticket, and that request is accepted or denied, they will receive a message, an email, and the work order will be marked as the following: When approved: When denied: Message notification: Email notification: When a customer requests a change...
New Tekumo Features 12 02 22
Done Added a "Force Re-Sync" button within the deliverables card on Tekumo to help sync deliverables uploaded by FN techs. This button will sync everything on the work order with FN Projects – Fixed an issue with Editing Project Templates where some fields disappear (Work Details, Checkout Process, Internal Tasks, etc) after saving a template and o...
New Tekumo Features 11 21 22
Done Customer portal updates The customer will be able to edit different fields on the work order. These edits will not be finalized until it passes through a dispatcher's final approval. Here the steps for how this will work: Customer Edits a detail on a work order Note: In the SLA section, the edit button will only be available when the SLA type...
