New Tekumo Features 12 30 22
Done Customer portal updates When the customer puts in a request to edit any of the cards on a ticket, and that request is denied, they will receive a message, an email, and the work order will be marked as the following: They will see the reason for the denied request when hovering over the "X" mark They will receive a message with the reason for ...
New Tekumo Features 12 15 22
Done Customer portal updates When the customer puts in a request to edit any of the cards on a ticket, and that request is accepted or denied, they will receive a message, an email, and the work order will be marked as the following: When approved: When denied: Message notification: Email notification: When a customer requests a change...
New Tekumo Features 12 02 22
Done Added a "Force Re-Sync" button within the deliverables card on Tekumo to help sync deliverables uploaded by FN techs. This button will sync everything on the work order with FN Projects – Fixed an issue with Editing Project Templates where some fields disappear (Work Details, Checkout Process, Internal Tasks, etc) after saving a template and o...
New Tekumo Features 11 21 22
Done Customer portal updates The customer will be able to edit different fields on the work order. These edits will not be finalized until it passes through a dispatcher's final approval. Here the steps for how this will work: Customer Edits a detail on a work order Note: In the SLA section, the edit button will only be available when the SLA type...
